2 awful customers already ruined my weekend so early

"EL_ULY" (uly)
09/24/2016 at 11:14 • Filed to: around worklopnik

It’s already a bit rough having to turn in 70 hours a work week. Saturdays seem to feel like an eternity knowing that as soon I clock out, I could finally at least try to rest before another week of the S.O.S!

Dudes and dudettes, i’m not sure how i’m perceived here in the kinja-verse aka my only social media. I like to think of myself as a calm dude. Being kind and positive is just my natural demeanor. Those who have met me can confirm I guess lol :]

Customer number one comes into my Volvo parts side wanting a valet key. She called earlier in the week and we explained our tough but fair policy on ordering replacement keys (we do not cut keys, they are ordered via Volvo HQ). In a nutshell to prevent any legal issues that have happened before, we can only order keys to the person/lot/shop who’s name is on the title. The person’s driver’s license/original DBA has to match the title and VIN number. You peeps know why this is very important. Many obvious reasons.

Customer #1

Me: Good morning, how may help you?

Cust: uh yeah I called yesterday about getting a key cut

Me: Ok no problem ma’am. We don’t actually cut keys here but once ordered through Volvo, a key will arrive the next business day.

Cust: Fine whatever the fuck, I just need a key. All I know is i’m leaving here with my new key so yeah. Here’s the title ya’ll said ya’ll needed. Some bull shit but whatever I just want a damn key.

Me: Ok ma’am may I see your driver’s license?

Cust: for what? I brought the damn title, whachu need my damn license for?

(Title had the name La Fiesta Auto Sales but that’s beside the point)

Me: Ma’am like we explained over the phone, the only person that can order a key to be cut is the person/shop/sales lot who’s name is on the title.

Cust: *loudly shouting* You think I stole the mother fucking car? Who the fuck are you bitch? Don’t profile me because i’m black you faggy ass bitch!!!!

Me: whoa ma’am please calm down. It’s doesn’t have to do with any of...

Cust: Oh this nigga is fucking crazy thinking I stole this shit! Fuck you ya pasty ass bitch *knocking over all the displays on my counter and storming out*

Yup. Good way to start the morning :]

To regroup, I went over to our Aston sales/service counter to get some good coffee lol and chat with Tim (service adviser) and Tom (salesman on a sales call/ delivery at a customer’s house at the moment). I start talking to Tim when 2 men come in looking at the cars.

Customer #2

Tim: If you gentlemen have any questions, let me know.

Cust A: Do have any V12 Vantage?

Tim: Yes sir there is one here around the corner by the water fountain.

*a couple minutes pass by*

Cust A: Can we test drive the V12 Vantage?

Tim: I’m sorry sir our salesman just took off on a sales delivery. Our policy on the weekends is test drive by appointment only.

Cust A: Are you Tom?

Tim: No I’m Tim

Cust A: Oh ok yeah Tom mentioned that to me that but I didn’t call back. Thanks for the info. I’ll try to make it in later if not Monday.

Tim: No problem sir. If you need anything else, let us know.

Cust B: No no no hold on. Hey Tim, that’s kind of bullshit. We are working physicians! We can’t just leave the office in the middle of the week to look at cars! We go on the weekends. That’s how we buy our cars. What kind of place is this?

Tim: Ok sir I understand but I can’t leave the place alone when there is only 2 of us and one is out.

Cust B: Who is this guy? *pointing at me*

Me: I work in parts and just stopped by really quick

Cust B: tell this fuckin guy to watch out for the place!

Tim: sir if you give me one quick second, let me call the salesman and see what we can do.

Cust B: Oh could you please? It’s pretty fucking ridiculous!

*Tim calls and the salesmen gives the ok but this is the only time since cust A has purchased a car here in the past and were talking earlier in the week*

Tim: Ok sir let me pull the car around for you.

Cust B: *sarcastically* Oh could you please? That would be just swell. *shakes his head and fake laughs towards cust A* Can you believe this dumb kid? It’s a fucking joke here.

It’s customers like this that make me want to go back to my corner in the shop and turn wrenches........ then I get those cars that just eat your lunch and you don’t get shit for warranty pay taking hours of the day to diag or fix.

Cars..... I need to seriously stop liking cars soon and get out of this shit. That, or learn to be an asshole and not give a shit. Maybe once I make a bunch of money as manager. Not right now though as a poor* dude that needs every penny I can get :]

*not homeless but not entirely to the point where i’m a typical GoPro bro having adventures every other week :]

DISCUSSION (54)

Tripper > EL_ULY
09/24/2016 at 11:26

Ugh I got miffed just reading those two situations. The second guys sound like the partners that I cant stand at my job.

Urambo Tauro > EL_ULY
09/24/2016 at 11:29

Skin color doesn’t make me think “thief”, but an attitude like that sure does.

jimz > EL_ULY
09/24/2016 at 11:31

These are people who- growing up- were never told the word “no.” They’ve been raised to expect to get whatever they want, no matter who from, and they will throw the biggest temper tantrums if they can’t get it.

It’s customers like this that make me want to go back to my corner in the shop and turn wrenches

I know the feeling; but in my case I wanted to go back to my corner of the shop, grab a wrench, and beat guys like “Cust. B” senseless. unfortunately the only way to get away with that is to work at a mob-run shop in Jersey.

CB > EL_ULY
09/24/2016 at 11:34

Oof, rough. Did customer B get to ride in the Aston? Because if yes, you guys should have gone “sorry, salesman needs to accompany the car, you’ll have to stay here”.

S65 > EL_ULY
09/24/2016 at 11:34

Why did that one lady go to you for a spare key? Why couldn’t she hand over the title?

Highlander-Datsuns are Forever > EL_ULY
09/24/2016 at 11:34

Be nice to your service advisor, they will bend over backwards for you if they like you.

jimz > S65
09/24/2016 at 11:36

people with that kind of entitled mindset want what they want, right now, and you’re going to give it to them. There are a lot of “Veruca Salts” in the world.

AM3R shamefully returns > EL_ULY
09/24/2016 at 11:37

I once had to drop my grandfathers BMW (7 series) off at the dealership for service when I was 17, I was waiting for them to finish up (couldn’t get a loaner) when a customer just like customer B walks in. They were almost done with the car so I stood up and started walking around and made my way to the showroom. I sat in a 5 series they had in the showroom because it had a really nice interior color when customer B loudly goes “can someone get this kid out of here, some people want to actually buy these cars *douche laugh*” and almost immediately as he says this, the service adviser decides to just as loudly announce “your 7 series is done sir, we even washed it for you” while smiling and tossing me the keys.

Fuck douche customers who think theyre the shit.

Sn210 > EL_ULY
09/24/2016 at 11:39

Cheer up bud, hope these help

Kinja'd!!!

CaptDale - is secretly British > EL_ULY
09/24/2016 at 11:39

DUDE!!! I feel you on the keys. Also working in parts, I see those people all the time. But we actually do cut our keys, but we also have a policy of having the registered owner with their drivers license and the current registration since the registration is the only current DMV document. We tell everyone that over the phone and most people get it. But you get those ones who come in and they have the title or an expired registration and they are just as fucking rude as that person. They don’t understand that the title and expired registration isn’t a current DMV document and you may not own that vehicle any longer from our point of view. The nice ones go to the DMV and get a new one printed out cause theirs is locked in their car. Or like last week, I heard my coworker tell the guy what we needed. He comes in while said coworker was on lunch so I deal with him. He has his licence, an expired registration (in his name), and some other non DMV paperwork I don’t need.

(picture a guy midlength grungy hair, black t shirt, green camo jacket, white camo pants, and work boots)

me: Sir, this registration is expired I can’t cut you a key. I need the current registration.

cust: its locked in the car. I told the other guy my girlfriend is messing with me and won’t give me my keys. I need to get in the car. Cut me a break.

me: I am sorry I can’t cut you a key. You can go down to the DMV and have them print out a new copy for you and come back. Otherwise, as my coworker explained to you on the phone, I can’t cut you a key.

cust: Fuck dude, I have this paperwork and my license. Just cut my goddamn key so I can get my car back from my girlfriend. She is fucking with me and I need my car. I rented a car to get here, just cut me some slack and make me a key.

(manager walks over)

manager: Sir, he is telling you exactly what we tell everyone else. This is our policy which I believe you were already told over the phone. If you come back with the proper paperwork, then we will cut you a key. Otherwise we can not help you.

cust: Fuck you guys, no wonder our country is going down hill. You people are ruining the country making things so difficult for people. Fuck you and this place.

All this over a Hyundai Elantra key... He never came back. My guess is he sold the car to the girlfriend, she found out he was a crazy asshole and left him with her car and now he wants it back...

EL_ULY > S65
09/24/2016 at 11:40

Volvo keys are laser key at Volvo HQ per the key code to the VIN. Plus, it needs a software download to program to the car. We’ve had people going through divorces to straight up thieves wanting keys. Repo shops also. We can be held legally liable for handing out keys to someone who isn’t the owner.

She had the title but she claimed that is was her personal car, not something from a car lot in which i’d need the store’s DBA.

EL_ULY > CB
09/24/2016 at 11:42

i managed to get someone to cover my department while I watched Aston. Tim told me that the whole time Cust B was saying, “oh no, my Porsche is way better blah blah blah. Let’s go to Porsche after here”

EL_ULY > Tripper
09/24/2016 at 11:42

It’s our typical high end car customer. Ultra demanding

HammerheadFistpunch > EL_ULY
09/24/2016 at 11:43

EL_ULY = chill and cool, this has been my experience. Anyway, re situation 2, I don’t deal with cars everyday but I do deal with physicians. Most are great but some, great crapy on a stick if they don’t think they were hewn from the mountains to brighten the world with their magnifice.

Re situation 1. That’s the kinda thing I would kinda just lean back a little and give the “wait, seriously?” Face and then burst out laughing when they left. I mean obviously she’s stressed but people who think reacting to stress like that are so wrong it’s funny.

EL_ULY > Highlander-Datsuns are Forever
09/24/2016 at 11:43

We try to will all customers honestly but we can bend some rules like an extra loaner day or 10% off to those who are understanding. With approval of management of course

CB > EL_ULY
09/24/2016 at 11:44

I wonder why Customer A hangs out with Customer B. Customer B doesn’t sound very pleasant.

EL_ULY > Urambo Tauro
09/24/2016 at 11:46

not sure if guilty conscience or what. Too many red flags along with a rather beat up title and worn out license. How does a driver’s license fade in color?

X37.9XXS > Highlander-Datsuns are Forever
09/24/2016 at 11:52

Being decent to service staff has saved me from any number of hassles

Galileo Humpkins (aka MC Clap Yo Handz) > EL_ULY
09/24/2016 at 12:02

It’s customers like those that make me want to go back to your corner in the shop, grap a wrench, and come back out swinging like a maniac. So glad I don’t work in a customer service role any more. I just didn’t have the patience - and I’m a fairly calm, level headed guy.

EL_ULY > CaptDale - is secretly British
09/24/2016 at 12:03

Lol for thing I thought of in that situation and it matched perfect to what your suspicion was lol :] It is rather difficult to deal with in my case because I do have more empathy than most, but for fuck’s sake man people just need to follow the rules and be more understanding legal-wise about why they are in place

Rico > EL_ULY
09/24/2016 at 12:04

Laugh AT people. When I used to work at a job dealing with pricks and they would get all angry and shit I would look at my other coworkers nearby and chuckle the same way you would if you saw someone trip and bust their ass. They usually immediately feel embarrassed and leave. You can’t get in trouble for laughing but you can get in trouble for telling them to fuck off.

Basically the laughing signals to them that them and their request is a fuckin joke, look at them up and down just before you let out a “you ain’t shit, I would slap the shit out of you” chuckle.

EL_ULY > AM3R shamefully returns
09/24/2016 at 12:05

Oh man when I read that “douche laugh” I just imagined going up to that fucker and dropping his ass lol. Worst humans ever

EL_ULY > HammerheadFistpunch
09/24/2016 at 12:08

After situation 1, I just kind of thought, “really, this early?” lol . I do have waaaay more empathy than anyone here, but dayum man we are just trying to follow the rules.

no dogging physicians at all, but these dudes I guess are you used to “yes sir, right away sir”. Not their fault and I see how they could have gotten offended. There are ways to go by things and they did it wrong.

EL_ULY > Sn210
09/24/2016 at 12:09

Oh sweet Grand National!

Kinja'd!!!

EL_ULY > jimz
09/24/2016 at 12:11

Lol swimming with the fishes :]

Yeah dude and because I have so much empathy, I could maybe understand sort of his side and all that. Still, why he gotta be an ultra A-hole about everything :’(

EL_ULY > CB
09/24/2016 at 12:12

lol no clue :]

CaptDale - is secretly British > EL_ULY
09/24/2016 at 12:15

Yeah I usually I am not as forceful with people, but I think I am getting real tired of idiots who we tell over the phone what we need, then come in with something else, and then complain that they had to drive from the next town over. IT ISN’T MY FAULT YOU CAN’T UNDERSTAND THE ENGLISH WE SPOKE TO YOU!!

Kinja'd!!!

EL_ULY > Rico
09/24/2016 at 12:18

Since i’m alone on the weekends, I kind of just keep to me and my brain :] But I do indeed do that on occasions when we are fully staffed.

Just this Wednesday:

cust: why do you gotta charge a core?

me: It’s an exchange unit and they need a core return

cust: that’s some BS! why they gotta chargejdbljkdbluo3icb uwbpweugwio!!!!!!!!

me: yeah so do you have the core or....

cust: lufi3leubfluwrh95cutb4jbcfidubxuebdbjuihp8y78y98hhv!!!!!!

me: ok when you get it, bring it and i’ll refund the core :]

EL_ULY > Galileo Humpkins (aka MC Clap Yo Handz)
09/24/2016 at 12:18

Some people find a way buddy even if we are calm peeps

EL_ULY > CaptDale - is secretly British
09/24/2016 at 12:19

lol exactly!!!! Especially when they say that “____” said this and that and that person doesn’t even work there lol

E92M3 > EL_ULY
09/24/2016 at 12:20

This is why I would suck at sales, because I would of told them “to see themselves out”.

Sell car to these a-holes, and they’ll be back in 2 days throwing a tantrum on “how it’s bullshit they spent $150k on a car, and it’s broken”. All because they are too stupid to pair their phone via Bluetooth.

JCAlan > Rico
09/24/2016 at 12:23

I did this accidentally the other day. Guy is telling me that we’re going to just sign the title over to him and he’ll take it up to the title department and have it transferred, so we don’t need to collect the taxes. Ok, that’s not how it works. We have to collect the taxes and we have to do the title transfer. He swears he’s done it that way before and that’s how the bank told him to do it. I told him that I’ve worked here 13 years and we sell 500 cars a month and I think we know what we’re doing and have never ever never ever done it that way. He insists. It gets heated. I take a break and just crack up laughing and sit down on the sofa in the show room. I just literally didn’t know what else to do after explaining it to him 18 times.

Later the salesman tells me that he can’t believe I laughed at the guy and fully expected him to walk. Instead, we actually came to an understanding.

EL_ULY > E92M3
09/24/2016 at 12:25

100% fact lol. I had to adapt big time to be in parts,Those thoughts want to be turned into actions but I can’t

Oh well, we do have the famous “Asshole Tax” that can get applied to any transaction >:)

CaptDale - is secretly British > EL_ULY
09/24/2016 at 12:35

That or “They didn’t tell me that” when we all say the exact same thing and we heard their conversation. You can’t pull one over on us.

fintail > EL_ULY
09/24/2016 at 13:31

Volvo woman should be trespassed.

AM guy should be slapped until he bleeds from the ears, and then trespassed. A little money makes many people become entitled and idiotic - I bet it’s worse in Houston.

EL_ULY > fintail
09/24/2016 at 13:40

shouldn’t be, there is tons of money here. Still, there needs to be a committee established to provide legal “slap the dumb ass out of you” sentences to people. lol

Rico > JCAlan
09/24/2016 at 13:41

Some people want to agitate and when they see you laughing AT them it changes the whole situation.

shop-teacher > EL_ULY
09/24/2016 at 13:58

Sorry to hear that. Never forget, those people will always be more miserable than you. Hang in there dude!

EL_ULY > shop-teacher
09/24/2016 at 14:32

tis all good duuuude. It got suuuper slow after it started to rain. Trying to catch up on Gotham season 2 on the clock lol :]

fintail > EL_ULY
09/24/2016 at 14:50

I am assuming a lot of oil industry money - in my experience, they tend to be incorrigible, kind of parallel universe NYC FIRE industry people. A step above the tech dork money here in Seattle.

Your employer should publicly shame the idiots - CCTV it all and put it on youtube. Might generate some hits :)

EL_ULY > fintail
09/24/2016 at 15:00

lol WORLD STAR!

Most of the people in oil are from out of the state. Shit, it seems like everyone lately just arrived from other states

Highlander-Datsuns are Forever > EL_ULY
09/24/2016 at 15:20

My local dealer has given me 10% off on a brake job and loaner cars most of the time.

gmporschenut also a fan of hondas > EL_ULY
09/24/2016 at 16:16

50% of doctors were in the bottom half of their class

EL_ULY > gmporschenut also a fan of hondas
09/24/2016 at 16:53

LOL BURN!

fintail > EL_ULY
09/24/2016 at 17:22

I feel your pain. This is a haven for transplants.

shop-teacher > EL_ULY
09/24/2016 at 20:18

Eggggselent.

James May is my spirit animal > EL_ULY
09/28/2016 at 22:07

Kinja'd!!!

Wanna help me get a key by Friday?
Note: I’m about to put up 75 of these in plastic sleeves all over the area I’ve been riding my bike.

EL_ULY > James May is my spirit animal
09/28/2016 at 22:29

I have those key blanks here :]

James May is my spirit animal > EL_ULY
09/28/2016 at 23:51

Could you get one to me by Friday, noon? Taking the girl up to Pittsburgh and having some wild freaky action in a friend’s timeshare. Kinda need a car for that. (or tips how to get Smith Motors - Charleston WV to expedite the process?)

EL_ULY > James May is my spirit animal
09/28/2016 at 23:56

I’ll check in the morning :]

James May is my spirit animal > EL_ULY
09/28/2016 at 23:57

Well, you have my number now~

EL_ULY > James May is my spirit animal
09/29/2016 at 09:03

alls I gotz is parts numbers 1213202 and 1304390.

James May is my spirit animal > EL_ULY
09/29/2016 at 09:41

EveChaestodidn’the a blank directly in stock #oldcarprobs

James May is my spirit animal > James May is my spirit animal
09/29/2016 at 10:22

Crown royal last night. Couldn’t see while typing.

*Even Charleston didn’t